Refund.
When and how payments may be refunded.
Refund policy
We want purchases on Heartspace to be clear and useful. If you believe a payment was made in error or a paid feature was not delivered, contact support with your account details and transaction reference.
When to contact us
Requests should be submitted promptly and include the date, amount, payment method, and a description of the issue. We review each request fairly and may ask for additional information.
Eligibility
Refunds may be available for duplicate charges, unauthorized transactions reported promptly, or paid features that were not provided as described. Charges resulting from normal use of a feature may not be refundable.
Processing
Approved refunds are returned through the original payment method where possible. Processing times depend on the payment provider and your financial institution.
Contact
For help with a payment, use the Contact page and choose a clear subject so our support team can investigate efficiently.
